SHIPPING POLICY

1. Order Processing

Orders are processed Monday through Saturday.

Orders placed before 17:00 (CET/CEST) and successfully paid are generally processed the same day, except in cases such as stock verification, additional payment checks, or logistical circumstances.

Orders placed after 17:00 or on Sundays are processed on the next business day.

All processing times are indicative and do not constitute a binding deadline.

2. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, provided this is made available by the carrier.

It may take 24–72 hours for tracking information to become active in the carrier’s system.

If you have not received tracking information within 48 hours after processing, please contact us at:
info@azurro-eyewear.com

3. Delivery Terms (DAP)

Deliveries are made under the Delivered At Place (DAP) Incoterms® 2020 condition, unless explicitly agreed otherwise.

This means that:

  • Azurro Eyewear is responsible for arranging transport to the delivery address provided by the customer;
  • import formalities in the destination country are not the responsibility of Azurro Eyewear;
  • import duties, VAT, customs fees, and clearance charges are the responsibility of the customer.

The risk of loss or damage transfers to the customer at the moment of successful delivery at the agreed address.

4. Shipping Costs

Shipping costs are clearly displayed at checkout.

If free shipping applies, this will be automatically reflected during checkout.

Shipping costs only cover transportation to the delivery address and do not include any import duties, taxes, or local charges.

5. Incorrect or Incomplete Address

The customer is responsible for providing a complete and correct delivery address.

Azurro Eyewear cannot be held liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.

If a shipment is returned due to an incorrect address, additional shipping or administrative costs may be charged or deducted from any refund.

6. Delays

Delivery times are indicative and may be affected by external factors, including but not limited to:

  • carriers
  • customs procedures
  • international logistics conditions
  • force majeure events

Azurro Eyewear is not liable for delays beyond its reasonable control.

7. Lost or Damaged Shipments

If a shipment appears to be lost during transit or arrives damaged, the customer must report this as soon as possible via:
info@azurro-eyewear.com

Where applicable, we will initiate an investigation with the carrier.

Liability for loss or damage is limited to the point of delivery as defined under the DAP Incoterms® 2020 condition.

8. International Import Duties and Taxes

For international orders, import duties, taxes, or other charges may be imposed by local authorities upon arrival in the destination country.

These costs:

  • are not included in the product price;
  • are not included in shipping fees;
  • are fully the responsibility of the customer.

Azurro Eyewear has no control over the amount or determination of such charges.

If import duties are not paid and delivery cannot be completed, any resulting costs may be charged to the customer.

9. Contact

For any questions regarding shipping or delivery, please contact us at:

info@azurro-eyewear.com

We aim to respond within a reasonable timeframe.